So, from my perspective, the goal of active listening is: To non-evaluatively hear what another person is saying.
I encourage you to use active listening in your monthly/weekly meetings, your community involvement, your business interactions, and just about all daily encounters. (It may also come in handy in tight situations of relationships, child-rearing, parenting, etc.) So, review these components and see if you can make a difference in someone you listen to today. Best wishes in 2010!
- Attending - Showing interest through nonverbal behavior and acknowledging responses.
- Mirroring - Accurately reflecting content and feeling in a non-judgmental way.
- Questioning - Eliciting more information or requesting clarification.
- Showing Respect - Suspending judgment or evaluation and avoiding behaviors which discredit or trivialize the conversation.
- Self-disclosure - Sharing one’s own experience.
- Problem-solving - Exploring alternatives and developing specific action steps to solve problems.
- Showing empathy - Expressing concern for the other person.
- Spontaneity - Being expressive rather than contrived.
Some of this month’s sources include: Personal notes and content from The LeaderShape® Institute.
Do you feel inspired? Do you have suggestions for future topics? If you have questions or comments, or just want to comment on what you’ve read, please send a note to the Nominating Committee.